Pandemic Response Plan

Pandemic Response Plan

Introduction & Purpose#

At DefectDojo, the health and safety of our employees, customers, and community are our top priorities. This Pandemic Response Plan outlines our commitment and strategy for maintaining essential business operations while mitigating health risks during a pandemic event, as declared by public health authorities (such as the World Health Organization (WHO) or local government agencies).

This plan is designed to be flexible and scalable, allowing us to adapt our response based on the specific nature and severity of the pandemic situation. We are committed to providing clear and timely communication to our customers throughout any such event.

Scope#

This plan applies to all operations, services, and interactions involving DefectDojo, its employees, and its customers. It addresses key areas including employee safety, business continuity, customer service, and communication.

Key Objectives#

Our primary objectives during a pandemic event are to:

• Protect Health & Safety: Implement measures to safeguard the well-being of our employees and customers.
• Ensure Business Continuity: Maintain critical business functions and services to the best of our ability.
• Communicate Effectively: Provide timely, accurate, and transparent information to employees and customers.
• Comply with Guidance: Adhere to recommendations and mandates from public health officials and government authorities.
• Support Our Community: Act responsibly to help mitigate the spread of illness.

Activation#

This plan will be activated upon official declaration of a pandemic or significant public health emergency by relevant authorities, or when internal risk assessment indicates a need for heightened preparedness.

Response Measures#

Upon activation, DefectDojo will implement measures tailored to the specific situation, which may include:

Enhanced Communication#

• Regular updates will be provided to customers via our website https://defectdojo.com/, email notifications, and/or social media channels.
• Clear information regarding any changes to services, operating hours, or procedures will be communicated promptly.

Service Continuity#

• Robust plans to enable remote work for staff where feasible, ensuring minimal disruption to core services.
• Alternative service delivery methods (e.g., online portals, virtual meetings, modified delivery procedures) may be implemented.
• Proactive management of supply chain and resource allocation to mitigate potential disruptions.

Health & Safety Protocols (If Applicable for Physical Locations)#

• Enhanced cleaning and disinfection routines in all company facilities.
• Adherence to social distancing guidelines as recommended by health authorities.
• Provision and potential requirement of Personal Protective Equipment (PPE) for employees and visitors.
• Health screening measures for anyone entering company premises.

Employee Support#

• Providing employees with necessary resources and support for remote work.
• Implementing flexible work arrangements and leave policies consistent with public health recommendations.

Customer Cooperation#

Customers visiting physical locations (if applicable) may be asked to follow specific health and safety protocols, which will be clearly communicated. Customers are encouraged to utilize online and remote service options whenever possible.

Plan Review and Updates#

This Pandemic Response Plan is a living document. It will be reviewed regularly and updated as necessary based on new information, guidance from public health authorities, and lessons learned.

Contact Information#

For questions regarding this plan or our response during a pandemic event:

• Customer Service: support@defectdojo.com
• Website: https://defectdojo.com/

DefectDojo is committed to navigating challenging situations responsibly and transparently, ensuring we continue to serve customers safely and effectively.